CreatorSense Terms of Service.

1. About these terms

These terms are an agreement between you and CreatorSense, a business name of Matt Orchard (sole trader), ABN 65 815 285 275, Sydney NSW, Australia ("CreatorSense", "we", "us"). They cover Trace, the CreatorSense app, the public Trace API, this website, and the older CreatorSense tools (the MCP connector and the Chrome extensions; extra terms for those are in section 25).

By creating an account, starting a trial or using any CreatorSense service, you agree to these terms and to the policies they refer to: the Acceptable Use Policy, the Privacy Policy, the Refund Policy, the Data Processing Addendum, and, if you join it, the Affiliate Program Terms. The prices and allowances shown on the pricing page, the agency pricing page and in Billing in the app also form part of these terms.

If you use CreatorSense for an agency or a company, you agree for that business and confirm you can bind it.

2. Eligibility and accounts

• You must be at least 18 years old.
• CreatorSense is a business service for creators, agencies and their teams. You use it for your business (including as a sole trader).
• Give accurate details and keep them up to date.
• Keep your login, two-factor codes and API keys secret. You are responsible for what happens under your account. Tell us straight away if you think someone else has access.
• On an agency account, the owner decides who joins the team and what role they have, and is responsible for what team members do.
• One free trial per person or business. Do not open extra accounts to get more trials or allowances.

3. What Trace does

Trace adds an invisible forensic mark to each copy of your paid content, so that each buyer or recipient gets a copy carrying their own code. When you find a copy online, you can run a leak trace. If it matches, Trace shows which account that copy was delivered to, with the delivery record and an evidence pack you can use to support your own review.

Trace also offers Vault one-time delivery links, wall drops, mark-on-unlock through integrations you connect, a public API, and live streaming as early access by email.

4. What Trace does not do

• Trace does not take content down. It is an attribution layer that works alongside a takedown provider or your own notices. We do not send takedown notices or contact fans for you. If you authorise it for a case, we send an account notice and your evidence brief to the platform you choose (see platform notices).
• Platform notices. When Trace's checks pass on a case, you can ask us to email the platform (for example OnlyFans, Fansly or LoyalFans) an account notice: which account the leaked copy was delivered to, with your evidence brief attached. We send it only when you authorise that send and confirm the details are correct, we copy you in, and replies go to you or to us. Replies that reach us are saved on your case and passed on to you, and we may remind you to record what the platform decided. It is an account report, not a copyright takedown notice, and the platform decides what to do.
• No guarantee every leak can be matched. Marks are built to survive the changes described in the robustness report. Heavier edits, re-creation with AI, mixing copies, or a file that was never marked can stop a match.
• A match is not proof of who shared a file. It shows which account a copy was delivered to. An account can be shared or compromised, and a copy can pass through other hands. Decide what to do with care and treat people fairly.
• "No match" is inconclusive. It is not evidence that anyone did or did not share a file.
• Evidence packs are not legal advice. They are records to support a review. We do not promise that a platform, a lawyer, a court or the police will accept or act on one. Get your own advice before taking legal action.
• Trace does not stop people copying, screen-recording or sharing content.

5. Your content

You keep ownership. Everything you upload stays yours. We do not claim any rights in it beyond the licence below.

Licence to us. You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transcode, mark, make per-recipient copies of, deliver (including through Vault links and wall drops), analyse and compare your content and the leaked copies you submit, only to provide and secure the service for you. We may let our service providers do this for us. The licence ends when you delete the content or your account, except for copies in backups until they are overwritten and anything we must keep by law.

We do not use your content to market CreatorSense or for anything other than providing the service, unless you give us written permission. We do not use your content or your fans' details to train AI models.

Your promises. You confirm that you own the content or have every right and consent needed to upload it and have it marked and delivered, including written consent from every person who appears in it and proof that each was 18 or over when it was made. You are responsible for your content and how you use Trace's results.

6. Your fans' information

When you add fans or buyers to Trace, you decide what information to add and why. You are responsible for having a lawful reason to use it and for telling your fans how you use it, for example in your own privacy notice or your platform's terms. We process it for you under the Data Processing Addendum. Use results lawfully: do not publish fans' details, harass them or threaten them (see the Acceptable Use Policy).

7. Acceptable use

You must follow the Acceptable Use Policy. In short: only upload content you have the rights to, never non-consensual intimate imagery or anything involving minors, never use Trace to harass or expose fans, use evidence lawfully, and do not try to reverse-engineer, remove or forge marks or attack the service.

8. Integrations and platforms

CreatorSense is independent. We are not affiliated with, endorsed by or partnered with any creator platform. If you connect an integration (for example OnlyFansAPI or Fanvue for mark-on-unlock), you do so with your own account and key, under that provider's terms, and you are responsible for following the rules of the platforms you sell on. We store integration keys encrypted and use them only to do what you set up. We are not responsible for a third party's service, changes, outages or decisions.

9. API

• API keys act as your account. Keep them secret, give each tool its own key, and revoke a key you no longer need. Up to 10 active keys per account.
• API use counts against the same plan and allowances as the app.
• Rate limits depend on your plan and are shown on the pricing page and in the API guide. We may slow or block traffic that threatens the service, even within the limit.
• Do not resell or give third parties access to the API, or build a service that offers Trace marking to others, without our written agreement.
• The API is versioned. We aim to give at least 30 days' notice by email before a breaking change to a published version, except where a change is needed for security or by law.
• Webhooks we send are signed; check the signature before acting on one.

10. Early access and beta features

Features we describe as early access or beta (including live streaming) are offered as they are, may change or stop at any time, may have limits we have not published, and are excluded from the guarantee in section 12 unless we say otherwise in writing.

11. Trace plans, trial and billing

Prices are in US dollars and do not include tax; tax is added where the law requires. Payments are processed by Stripe. Creators and agencies have their own Base packages. You build a plan from a Base, a usage level per type of content and optional add-ons. The prices, allowances, overage rate, usage alert and soft ceiling for each are shown on the pricing page and agency pricing page, and the quote we email uses the same figures.

• Usage types and allowances. Trace counts what it marks by type: video, image, audio file, list version (a separately marked version for a mass message or list), streaming viewer-hours, and leak trace (one leaked copy you upload to see which account it was delivered to). The pricing page explains how each is counted, including how long files count. Each type has a monthly allowance: the Base allowance plus the level you chose. Allowances are pooled across every seat on the account, apply to the billing month and do not carry over.
• Over an allowance. Marking does not stop at the allowance. Extra items are billed in arrears on your next invoice at the overage rate on the pricing page. We email the account as an allowance nears its limit. Marking of a type pauses at the soft ceiling shown on the pricing page so a mistake cannot run up a large bill; ask us and we can raise it. Leak traces never pause and are billed the same way beyond the allowance.
• Add-ons and one-off items (for example extra evidence packs and back-catalogue marking) are priced on the pricing page and billed on your next invoice.
• Monthly or annual. Plans renew automatically each month or year until cancelled. The annual price is shown on the pricing page. Overage on an annual plan is billed monthly.
• Changing your plan. A change to a higher total takes effect straight away and is prorated by Stripe for the rest of the period. A change to a lower total takes effect from the next billing period.
• Free trial. A new plan starts with a 14-day free trial, one per account, and a payment card is required to start it. The trial runs on the Base allowance and nothing is charged during it. When it ends, the card is charged for the plan you chose unless you cancel in Billing first. The trial is the only way to start a plan; there is no free Trace plan for new accounts.
• Failed payments. If a charge fails, the account cannot mark new content until payment succeeds. Your cases and evidence stay in your account.
• Enterprise. When usage goes beyond the published levels, we quote by email on a written order form, which may add committed volume, a service level and custom limits. If the order form differs from these terms, the order form applies.
• Self-serve. You set up your account, add buyers and mark content yourself in the app. We do not offer setup, onboarding or marking services, and support is by email.
• Price changes. We will email you at least 30 days before a price change applies to your plan. It takes effect from your next renewal after that notice. You can cancel before then.
• Existing subscribers. Subscriptions started on an earlier Trace price list (including the earlier Pro, Studio, Agency and Scale plans and plans measured in marked copies) keep their price and allowance until they change plan. Prepaid copy packs keep their remaining balance. Accounts on the earlier free tier keep its allowance; it is not offered to new accounts. Changing plan moves the account to the current plans.

Founding Creator packs. Until 31 December 2026, or until 100 creators have joined (whichever comes first), a creator can start Founding Pro or Founding Studio. Each pack is a set of Creator Base, usage levels and add-ons. Its founding price ($99 and $199 a month) is the pack's list price less a fixed monthly discount, and it continues for as long as the subscription keeps everything in the pack. Adding more is charged at list price; changing to less than the pack ends the founding price from that change. Founding packs are monthly, cannot be combined with another discount at checkout, and a cancelled pack frees its place. See the founding page.

12. Right account, or your money back

If a leak trace shows an account as the one a leaked copy was delivered to, and it was not, we refund that month's subscription. Trace only shows an account when the match is strong enough. Otherwise it shows no account, which is an inconclusive result: Trace declining to guess, not a wrong answer. Trace does not promise that every leak can be matched or that nothing leaks. The details:

Who it covers. Every paid Trace plan, whether a creator subscribes directly or is a creator on an agency account, and Enterprise. It also covers subscriptions that stay on an earlier paid plan.

What counts as the wrong account. You ran a leak trace in Trace on a leaked copy while the account's paid plan was active, Trace showed an account as the one that copy was delivered to, and the leaked copy was not made from any copy Trace delivered to that account. We check this against Trace's delivery records and the marks in the leaked file.

What does not count.

• An inconclusive result, where Trace shows no account. This covers leaks Trace could not read for any reason, including heavy edits, AI re-creation and copies combined from several recipients.
• A result where the account Trace showed did receive that copy, even if someone else then shared it (for example through a shared login, a forwarded file or a recording made by someone else). Trace shows which account a copy was delivered to, not who shared it.
• Recipient details you entered wrongly, or one marked copy you sent to several people yourself.
• A file deliberately altered to carry another recipient's mark.
• Results from early access features, unless we say otherwise in writing.

How to claim. Email info@creatorsenseai.com within 30 days of the leak trace, with the case id shown in Trace and why you believe the account is wrong. We may ask which recipient the copy was sent to and when. We reply within 14 days. If the claim holds, we also withdraw that result from the case and from any evidence pack made from it.

The refund. The plan price for that creator for the billing month in which you ran the leak trace (for a yearly plan, one twelfth of the yearly price; on an agency plan, the Agency Base and levels divided by the seats in use for that month). On Enterprise the refund is as set out in the order form. Usage over an allowance, add-ons and one-off items are not refunded under this guarantee. Refunds go back to the original payment method.

The refund is the only remedy under this guarantee. It does not cover lost sales or other loss. A Trace result that shows no account is not evidence that anyone did or did not share the file. Nothing in this section limits rights you have under the Australian Consumer Law or other law that cannot be excluded.

13. Cancelling and refunds

You can cancel at any time in Billing. Cancelling stops the next renewal; your plan stays active until the end of the period you have paid for. Fees already paid are not refunded for unused time, except as set out in the Refund Policy, under the guarantee in section 12, or where the law requires.

14. Affiliate program and Refer a creator

If you join the affiliate program, or invite someone with your Refer a creator link, the Affiliate Program Terms (including the Refer a creator section) apply as well as these terms.

15. Suspension and termination

We may suspend or close an account, remove content or revoke API keys, with notice where it is reasonable to give it, if:

• you seriously or repeatedly break these terms or the Acceptable Use Policy;
• we reasonably believe content is unlawful, involves a minor, or was uploaded without the rights or consent it needs;
• your account is being used for fraud or to attack the service or other people;
• payment is overdue after we have asked you to fix it; or
• the law or a lawful request requires it.

Where the problem can be fixed, we will tell you what it is and give you a reasonable time to fix it. If we close your account without fault on your part, we refund fees paid for the unused part of the period. You can close your account at any time in Settings.

16. When an account ends

Before you close your account, download anything you want to keep, such as evidence packs and case exports. When you delete your account in Settings, we delete it and its Trace records. Copies in backups are overwritten on our provider's schedule. We keep billing records as the law requires. Hashes already written to a public ledger cannot be deleted (see the Privacy Policy).

17. Changes to the service and availability

We keep improving CreatorSense and may add, change or remove features. If we remove a feature that is a main part of a paid plan, we will give you at least 30 days' notice by email where practicable, and you can cancel and get a pro-rata refund of any prepaid fees for the unused period. We aim to keep the service available but do not promise it will be uninterrupted or error-free; maintenance, provider outages and things outside our control can affect it.

18. Disclaimers

Apart from what these terms say and what the law requires, the service is provided as it is. Trace results, evidence packs, AI-generated analysis in the older tools, and anything else we provide are information to support your own decisions. They are not legal, financial, tax or other professional advice.

19. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or changes those guarantees or any other right you have that the law says cannot be excluded.

Where the law lets us limit our liability for failing to meet a consumer guarantee, and the services are not of a kind ordinarily acquired for personal, domestic or household use, our liability is limited, at our choice, to supplying the services again or paying the cost of having them supplied again.

20. Limitation of liability

To the extent the law allows:

• our total liability to you for all claims arising from or connected with CreatorSense is limited to the fees you paid us in the 12 months before the event that gave rise to the claim;
• we are not liable for indirect or consequential loss, lost revenue, lost profit, lost data, damage to reputation, or loss caused by a leak itself, by a third party's actions, or by decisions you make based on a Trace result.

These limits do not apply to liability that cannot be limited by law, or to loss caused by our fraud or wilful misconduct.

21. Indemnity

You agree to cover our reasonable costs and losses from a third-party claim that arises because you uploaded content you did not have the rights or consents for, used fans' information unlawfully, used a Trace result to harass or harm someone, or broke the Acceptable Use Policy. This does not apply to the extent the claim was caused by us.

22. Governing law and disputes

These terms are governed by the laws of New South Wales, Australia. If something goes wrong, email info@creatorsenseai.com first and we will try to resolve it within 30 days. If we cannot, the courts of New South Wales, and courts that can hear appeals from them, have exclusive jurisdiction. If you are a consumer outside Australia, this does not take away rights your local law gives you that cannot be excluded.

23. Changes to these terms

We may update these terms. We will post the new version here with its date. For a change that materially affects you, we will email the account owner at least 30 days before it takes effect, unless the change is needed sooner for security or by law. If you do not agree, you can cancel before it takes effect. Continuing to use the service after that date means you accept the change.

24. General

• These terms, the policies they refer to and any order form are the whole agreement about CreatorSense.
• If part of these terms cannot be enforced, the rest still applies.
• If we do not enforce a right straight away, we can still enforce it later.
• You may not transfer your account or these terms without our written agreement. We may transfer them to a buyer of the business, with notice to you.
• Neither of us is responsible for delays caused by events outside reasonable control.
• We send notices to the email on your account. Send notices to us at info@creatorsenseai.com.
• If you send us feedback or ideas, we may use them without owing you anything.

25. Extra terms for the MCP connector and Chrome extensions

These terms carry over the CreatorSense MCP Terms that applied before this version.

• Plans. MCP has Free and Pro plans; Pro is a separate subscription priced on the MCP and pricing pages. Kit extensions have their own paid plans, shown on each extension's page. Section 11 applies to these subscriptions as far as it is relevant, apart from the Trace usage rules.
• Permitted use. Query your own authorised creator account data through AI tools you control, for your own business decisions.
• Not allowed. Sharing, reselling or sublicensing MCP access; trying to reach another user's data; getting around rate limits or flooding the server with automated loops or bulk extraction; reverse-engineering the server beyond its published documentation; using outputs to build a competing product; and load or penetration testing without our written permission.
• Fair use. We do not meter each query, but we may slow or suspend traffic that threatens stability. If we introduce a published hard limit, we will give at least 30 days' notice by email where practicable.
• Data accuracy. MCP and extension figures come from your connected platforms and depend on sync health and third-party services. They are informational.
• Your AI tool. The provider of the AI tool you connect is responsible for how it handles your conversations.

26. Contact

CreatorSense, a business name of Matt Orchard (sole trader), ABN 65 815 285 275, Sydney NSW, Australia
info@creatorsenseai.com

Version note: version 2.3 (8 November 2026) adds platform notices: with your authorisation for a case, we send an account notice and your evidence brief to the platform you choose. Version 2.0 was the first CreatorSense-wide terms. It replaced the CreatorSense MCP and Trace terms (effective 8 August 2026, last updated 31 October 2026). The Trace plan and guarantee terms are unchanged in substance; prices now appear only on the pricing pages.

Other legal documents: Privacy Policy · Acceptable Use Policy · Refund Policy · Affiliate Program Terms · Data Processing Addendum · Subprocessors · Cookie Policy · Security · Copyright Policy.